Experian Well being’s Excessive-Efficiency Summit (HPS) 2025 introduced collectively high affected person entry and income cycle leaders to the guts of Nashville for an energizing two days of collaboration and connection. From insightful client-led academic breakouts to thought-provoking peer-to-peer roundtables with Experian Well being leaders, attendees exchanged insights on how they’re tackling a few of healthcare’s hardest challenges (frequently rising denials, anybody?) and planning for large adjustments in healthcare coverage based mostly on the One Huge Stunning Invoice Act (OBBBA).
A standout theme this 12 months was the transformative position of AI — a robust software that serves as Experian Well being’s intelligence layer for contemporary income cycle operations — underscoring a dedication to constructing revolutionary options that simplify healthcare for its purchasers.
Throughout 35 distinctive periods and two inspiring, collaborative and fun-packed days, 5 key themes emerged at HPS 2025.
Going through complicated challenges, RCM leaders can navigate the longer term with AI, purposeful options and skilled session
There isn’t a scarcity of obstacles for in the present day’s income cycle decision-makers. From rules and workforce shortages to speedy technological developments and tightening margins, the trail will not be extensive, flat, or simple.
However specializing in the obstacles as an alternative of alternative is short-sighted, hinted Jason Considine, President at Experian Well being. In his keynote presentation, Jason kicked off HPS 2025 with a candid have a look at the state of the business and the way Experian Well being helps suppliers navigate these challenges with AI and automation.
“The longer term imaginative and prescient is obvious: Expertise should be used to amplify human experience, not substitute it.”
Jason Considine, President of Experian Well being
Denials are a painful pattern, however Affected person Entry Curator will be the salve
Since its debut two years in the past, Patient Access Curator (PAC) has change into a most important stage, breakout and lunchtime subject at HPS. A few of this 12 months’s hottest periods explored PAC, an revolutionary software powered by AI and machine studying that simplifies real-time affected person information assortment — making the consumption course of quicker, smarter and extra environment friendly.
Purchasers described PAC as a “recreation changer,” and shared success tales of how the answer verifies and updates affected person information, uncovers extra insurance coverage protection, and completes eligibility checks all inside seconds.
It’s Huge. It’s…. Stunning?
If present challenges weren’t sufficient for income cycle leaders, they’re additionally making ready for what’s subsequent: the One Big Beautiful Bill Act (OBBBA). Whereas many income cycle leaders are nonetheless attempting to grasp what, precisely, the brand new laws means for his or her organizations, there’s growing concern concerning the invoice’s potential affect on affected person protection, monetary workflows and administrative complexity.
“Compliance is not a checkbox; it’s mission-critical to survival and success,” mentioned Mindy Fortson, Chief Working Officer at Experian Well being. “To beat these challenges, suppliers should pivot from reactive problem-solving to proactive optimization and embrace superior know-how. This subsequent section will give attention to giving workers the know-how, help, and insights they should present a greater affected person expertise,” she mentioned.
Embracing AI, the intelligence layer for contemporary RCM
AI is ubiquitous in the present day, however its common software in healthcare income cycle administration isn’t so simple as boosting effectivity and accuracy. Figuring out the place, when, why, and methods to apply know-how is the place artwork meets science.
“Experian Well being’s AI is the intelligence layer of contemporary income cycle administration, utilized the place and when it is sensible for our purchasers,” mentioned Clarissa Riggins, Chief Product Officer at Experian Well being.
Healthcare organizations leveraging AI are already realizing tangible advantages inside their income cycle — together with fewer declare denials, quicker reimbursements and significant price financial savings — but many questions remain for suppliers.
Raj Mittra, VP of Expertise, led a dynamic panel that includes healthcare leaders dwelling by the AI transformation in actual time, sharing their views on navigating AI adoption in complicated well being techniques.
Conversations round AI supplied a forward-looking imaginative and prescient — right into a future optimized by AI, powered by data-driven automation and infused with empathy. By integrating AI into their income cycle technique, healthcare suppliers can unlock smarter, extra environment friendly workflows and improved affected person entry.
Peer-to-peer open conversations pave the best way for real-world functions
Consulting Lead Cari Cesaro Hoffman led a dynamic panel dialogue to listen to from purchasers on how they’re navigating the complexities of charity care, compliance and collections.
To shut out HPS 2025, Kate Ankumah, Director of Product Administration, supplied an inspiring have a look at Experian Well being purchasers who dove in head-first with AI and Patient Access Curator – sharing greatest practices, key concerns and classes realized.
By design, HPS is exclusive in that it permits Experian Well being purchasers to create, craft and ship real-world experiences amongst an viewers of their friends. It’s not your typical product show-and-tell, led by company product managers – it’s a collaborative expertise distinctive to Experian Well being purchasers, centered round what they need to study extra about.
Experian Well being’s 2025 Excessive-Efficiency Summit was a catalyst for collaboration, innovation and a shared dedication to simplifying healthcare – for each suppliers and the sufferers that they serve.
